How can we help you?

A beta program is for real users, like you, to test a product before it is released to a broad audience. The purpose of beta testing is to uncover the journey of how you experience the product, what falls short, and what excels. In other words, your experiences and feedbacks serve as a building block of Zeppelin One - Busines Intelligence Dashboards.

Once you join our beta program, you have early access to our latest features, and we will gather your feedback by interviewing you or periodical surveys.

As a beta user, you have early access to our latest features. Moreover, you can download our Zeppelin One app and use it for free during beta testing.  

Zeppelin One is a business intelligence dashboard. It gathers the intelligence from Zeppelin’s video cameras. Then, it presents the information in dashboards to help you understand what's going on with your business, whether storefronts, offices, or public gathering spaces. 

You can browse summarized dashboard reports of your business activities and gauge your operational performance. For example, you can find out what drives your business sales and customer visits, like weather or nearby events, and better prepare for spikes.

During beta testing, we will send surveys or invite you to periodical interviews. The purpose is to learn what business insights matter to you the most and your journey to experience Zeppelin One. Your feedback and contributions drive our direction of future development. 

To use Zeppelin One, you need to install a Zeppelin camera. We offer our beta users the flagship model, X1-8D, at the cost of $350. 

X1-8D is equipped with one of American’s most advanced video processors, featuring Deep Neural Network for processing image detection, classification, and more. In addition, with its dedicated onboard computer vision processor, it can compute several sophisticated Artificial Intelligence models with ease.

X1-8D comes with a 3X optical motorized lens to view more details and enhance A.I. performance. Furthermore, it is weatherproof, vandal-proof, and records up to 14 days on its onboard industrial-grade MicroSD card optimized for high endurance and longevity. 

The first 50 qualified beta users get a free X1-8D. So don’t hesitate and contact us now. 

Zeppelin One B.I. Dashboards offer the intelligence of visitor traffic patterns and peaks. Zeppelin One is a good fit for your business or organization if the reports help you improve your services and operations.

Contact us to get started.

When the beta program ends, the cameras are yours to keep, and you have a 3-month grace period to decide whether to subscribe to Zeppelin One. Your partnership is our most valuable asset. As our honored beta users,  you will always have early access to our latest features if you continue using our solution. 

Creating an account is easy and takes a minute or two. It gives you access to your system, data insights, and videos. You can invite users and share devices.

• If you are creating an account for your organization:
  You can sign up with your email or social accounts, such as Google, Facebook, and Apple. 

• If your organization is already on Zeppelin:
  You can ask your administrator to send you an email invite and join the team.

Once you create your account, you can sign in and maintain your profile to:

1. Upload or change your profile picture
2. Update your name
3. Change your password
4. Enable or disable 2-Factor Authentication (2FA)
5. Add or change a phone number for 2FA
6. Review and remove the trusted devices.

To manage your user profile,

1. Open the Zeppelin app and sign in.
2. Tap “My Profile” at the top right. 
3. Tap the Edit icon at the top right.
4. Upload or change your profile picture.
5. Update your name.

Please note that you can’t change the email address since we use the email as your unique identifier. If you need to use a different email, you have to create a new account. 

To change your password, 

1. Open the Zeppelin app and sign in.
2. Tap “My Profile” at the top right. 
3. Tap “Change Password.”
4. Follow the instructions to enter your old password and your new password.

What happens after you change your password

If you check the box to log out all other devices, you’ll sign out from all devices. You need to use your new password to log in. If you believe your old password has been compromised, we recommend checking the box and log out of all other devices. We also suggest turning on 2-Factor Authentication (2FA) to safeguard your account.

If you forgot your password, 

1. Tap Forgot Password at the Login page.
2. Enter the email address on the account and tap Submit.
3. Check your inbox for a password reset email.
4. Click on the URL provided in the email and enter a new password. 

No Email Received?

  If you don’t see the email in your inbox

1. Check your spam or junk folder
2. Ensure the email address at no-reply@gozeppelin.com is not blocked, or make sure all emails from this email address are always delivered. 

What happens after you reset your password

       You’ll sign out from all devices. You need to use your new password to log in. 

Learn More.

Who can invite members

• If you are an Organization Admin:
  you can invite members to the organization as Organization Admins, Admins, Operators, and Viewers.
  
  
• If you are an Admin:
  You can invite members to the sites you administer as Admins, Operators, and Viewers.
  

• If you are not an Admin:
  You can’t send invitations.

Send an invitation

1. Open the Zeppelin 1 app and sign in.
2. On the app Home screen, scroll down and tap “Invite Member.” 
3. Enter the email address of anyone you'd like to invite.
4. Assign the new member’s access and permissions:
   • To add a new member who will be an Organization Admin and access all devices, simply check the box after entering the email address. (*note, if the checkbox is greyed out, you don’t have the permissions to add an Organization Admin.)
   • For any other access and permissions, leave the box unchecked, configure it in the next step, or go to More >> Members for granular settings anytime after the invitation.  

Resend an invitation
      You can check whether members accept your invites by visiting More >> Members. To resend an invite, click Resend.  

Learn more about user permissions.

Learn more.

Who can delete a user
If you are an Admin, you can delete users. 

• If you are an Organization Admin:
  You can delete any member, except the Organization Owner.  

• If you are an Admin:
  You can delete members of the sites that you administer. 

• If you are not an admin:
  You can’t send invitations.

When you delete a member
We won’t notify people that their accounts are deleted. They will be removed from any access to the organization, signed out from your organization, and unable to sign back in. Deleting members will not affect the devices they helped set up, the videos they archived, and the members they invited.

Reinstate a deleted member
You can reinstate a member by sending him/her a new user invite. For more details, visit Invite new users to your organization.

Who can configure devices
Organization Admins and Admins both have the permissions to configure devices they can access.

Configure Devices

1. Open the Zeppelin 1 app and sign in.
2. There are many ways to enter device configuration.

• • From the Home page, scroll down to Device Overview. Next, tap the device you wish to configure and click SETTINGS.
  • Tap SETTINGS under the camera live or playback view.
  • Go to More >> Device Configuration, tap the EDIT icon of the device you wish to configure.  

Who can configure devices
Organization Admins and Admins both have the permissions to configure devices they can access.

Update or change the general settings

1. Open the Zeppelin app and sign in.
2. There are many ways to enter device configuration.
   
   
3. • From the Home page, scroll down to Device Overview. Next, tap the device you wish to configure and click SETTINGS.
   • Tap SETTINGS under the camera live or playback view.
   • Go to More >> Device Configuration, tap the EDIT icon of the device you wish to configure.  
     
     
4. Tap General to enter the settings. 
5. Click Save.

Who can configure devices

Organization Admins and Admins both have the permissions to configure devices they can access.

Configure the camera’s video and audio settings

1. Open the Zeppelin app and sign in.
2. There are many ways to enter device configuration.
   
   
   • From the Home page, scroll down to Device Overview. Next, tap the device you wish to configure and click SETTINGS.
   • Tap SETTINGS under the camera live or playback view.
   • Go to More >> Device Configuration, tap the EDIT icon of the device you wish to configure.
3. Tap Video & Audio to enter the settings. 
   
   
   • Zoom: To zoom in, slide right; to zoom out, slide left. Tap Focus to focus the camera. 
   • Rotation: Tap to flip the image 90° clockwise. 
   • Record Audio*: Audio is turned off by default. To record with audio, tap to turn ON.
     * Please note that recording audio may require the consent of those being recorded depending on your state laws. Therefore, please check your state laws before enabling Audio. 
     
4. Click Save.

A site is the physical location of the cameras. Grouping the cameras by sites gives you convenient access and permits others to access the cameras in the same place.

Who can perform the task

You have to be Organization Admins to create a site.

Create a site

• Upon adding a new device

1. 1. Open the Zeppelin 1 app and sign in.
   2. Select Create A Site when assigning the camera to a site.
   3. Go to More >> Sites to maintain the site information.

• Creating a new site 

1. 1. Open the Zeppelin 1 app and sign in.
   2. Go to More >> Sites.
   3. Tap ⊕ at the bottom corner to add a new site.

Who can perform the task

• If you are an Organization Admin:
  You can move the device to another site.
  
  
• If you are an Admin:
  You can move the device to another site you administer.
  
  
• If you are not an Admin:
  You can’t perform the task.

Move device(s) to another site

1. Open the Zeppelin app and sign in.
2. Go to More >> Sites.
3. Tap the Edit icon of the site you wish to edit.
4. Check the box(es) next to the device(s) you want to move. 
5. Click “Change Site”
6. Select “Create A Site” or “Choose A Site.”
• Create A Site: if you’re going to move the device(s) to another site that hasn’t been set up yet.
• Choose A Site: if you’re going to move the device(s) to another site that already exists.

Who can perform the task

• If you are an Organization Admin:
  You can manage users of the sites you administer.
  
  
• If you are an Admin:
  You can manage users of the sites you administer.
  
  
• If you are not an admin:
  You can’t send invitations.

Manage user permissions and access

1. Open the Zeppelin app and sign in.
2. Go to More >> Sites. 
3. Tap the Edit icon of the site you want to edit.
4. Review and change user’s access and permissions:
   1. Admin: Admins can perform the following tasks to manage a site: 
      1. Add, edit, and delete users 
      2. Add, edit, and delete devices
      3. Add, edit, and delete sites
      4. Place orders and manage subscriptions
   2. Device Operations
      
      1. Live view
      2. Playback
      3. Archive
      4. Configure
   3. Operator: operators can perform live view, playback, and archive videos on their access sites.
   4. Viewer: users can view live videos on their access sites.

A site is the physical location of the cameras. The site geolocation allows you to view your sites on a built-in Google Map (coming soon). 

If no address is given, Zeppelin places the cameras of a site in a general area through Geolocation services.  (coming soon)

You can maintain the site address so we can accurately pin your sites to Google Map (coming soon).

Who can  perform the task

• If you are an Organization Admin:
  You can delete a site you administer.
  
  
• If you are not an Organization Admin:
  You can’t perform the task.

When a site is deleted

• All users’ access to the site is revoked. Users will not be deleted, but their access to the devices of the site becomes invalid.   
• All sharing links of the site are disabled.  
• Devices and their recordings won’t be deleted along with the site. However, they aren’t grouped under a site. 
• Archived videos associated with the site will not be deleted. However, you can’t search the archived videos by the site. 

2-Factor Authentication (2FA) adds another layer of security to protect your account from unauthorized login. With 2FA enabled, logging into your account requires your password and an additional code. This other code is a one-time passcode texted to your phone.

• To enable 2FA for your account. 

1. 1. Open the Zeppelin app and sign in.
   2. Click My Profile at the top right. 
   3. Switch ON 2-Factor Authentication.
   4. You will be prompted to add a phone number. 
   5. Tap VERIFY, and you will receive a message texted to the phone number you entered. 
   6. Enter the six-digit verification code to complete the setup. 

• To disable 2FA for your account.

1. 1. Open the Zeppelin 1 app and sign in.
   2. Tap My Profile at the top right. 
   3. Switch OFF 2-Factor Authentication.

When you enable 2-Factor Authentication (2FA), you will be asked for a verification code each time you sign in. If you don’t want to enter a verification code on the devices you frequently use to sign in, mark your computers or mobile device as Trusted Devices. With Trusted Devices, you can skip entering a verification code when you sign in.

• Add trusted devices

1. 1. Open your favorite browser on your computer or open the app on your mobile devices. 
   2. Sign in to your Zeppelin account.
   3. When you are prompted to enter a verification code, check “Trust this device and don’t ask me for a code.”  

• Remove trusted devices

1. 1. Open the Zeppelin 1 app and sign in.
   2. Click My Profile at the top right. 
   3. Review the list of trust device(s).
   4. Click the Delete icon next to the device you wish to remove.

When you remove a device from Trusted Devices, the device will be forced to log out of your account. If you need to sign in from this device, you’ll be asked for a verification code after signing in with your email and password.

Sometimes you might be asked for a 2FA verification code even though you checked the box to "Trust this device and don’t ask me for a code.” This is because you are using different browsers from your computer, or your browser, like Chrome or Firefox, doesn’t have cookies enabled or is set to delete cookies after a certain period.

If you don’t want to enter a 2FA verification code, try these tips:

1. First, edit your browser’s cookie settings. You can either set your browser to save cookies or add an exception for Zeppelin Account cookies by adding [*.]gozeppelin.com. 

• • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer

1. Turn off incognito mode. Incognito windows can't use cookies from other browser sessions on your computer. To sign in, open a non-incognito window.
2. Check "Trust this device and don’t ask me for a code" for each different browser that you use on the computer and adjust their cooking settings.

Typically, your package should reach you within 14 days of placing an order. In case you want your order to reach you within three days, then you select the fast delivery option before placing your order.

We currently ship to the US but are working diligently to grow.

Items purchased from the Zeppelin online store can be returned in new and unused condition with all accessories and original packaging within 30 days of purchase for free returns.

Orders from the US states of Alaska and Hawaii do not qualify for free returns and exchanges. Return shipping must be paid for by the customer and may be reimbursed at our discretion.

Zeppelin prides itself on selling high-quality products. That's because we do our best to ensure that they're designed to your needs and built to last. We understand sometimes a product may not meet your expectations. In that unlikely event, we invite you to review the following terms related to warranting and returning a product.

Zeppelin warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of two (2) years from the original invoice date. Shipping and handling fees are to be paid for by the customer. Zeppelin agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.

This warranty does not include:

• Any condition resulting from other than ordinary wear or any use for which the product was not intended
• Damage resulting from misuse, abuse, negligence, use in violations of instructions, or repair by unauthorized third party
• Damage resulting from acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane
• Normal wear and tear
• Dissatisfaction due to buyer’s remorse
• Damages incurred during transportation

To start a warranty claim, please submit a ticket from here. A support representative will be reviewing your request and will send you a personal response. (usually within 48 hours).